Updated 27/01/2024
1. Introduction
1.1 Welcome to Sensual Selection, operated by SIA “Ruby Holdings” (referred to as “we,” “us,” or “our”), a legal entity based in Latvia. These Terms and Conditions (the “Terms”) govern your use of the https://sensualselection.com website, products, and services. By accessing or using our platform, you agree to comply with and be bound by these Terms.
2. Account Registration
2.1 To use our services, you may need to create an account. By registering, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Age of Consent
3.1 By placing an order on the Sensual Selection website, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods, we reserve the right to cancel your order.
4. Contract Formation
4.1 All orders made through the Sensual Selection website are subject to acceptance and availability. We may choose not to accept your order for any reason.
4.2 Prices of products are correct at the time of entering information, but we reserve the right to change prices without prior notice. A contract will be created between you and us only when we send you a confirmation email that your order has been dispatched.
5. Cancellation
5.1 If you are an EU or UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations of 2000 to cancel your order within fourteen (14) working days following receipt of the goods or the date on which we begun the provision of services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
5.2 Regional returns policies will apply, please refer to our Returns Policy for more information.
6. Privacy
6.1 Our Privacy Policy explains how we collect, use, and store your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.
7. Use of Internet Bots
7.1 We permit the use of low-impact software applications that run automated scripts on the Sensual Selection website. All other internet bots are unauthorized and not permitted.
7.2 Users agree to indemnify us against all losses, costs, and expenses incurred in connection with the breach of rules related to the use of internet bots on the website.
8. Copyright
8.1 All material within the Sensual Selection website is the property of SIA “Ruby Holdings” and may not be copied, reproduced, republished, downloaded, posted, broadcast, or transmitted except for personal non-commercial use.
9. Disclaimer
9.1 Sensual Selection is provided on an ‘as is’ basis, and we do not warrant that the functions and material on the website will be uninterrupted or error-free. We do not represent the full functionality, accuracy, or reliability of the materials on the website.
10. Use of SensualSelection.com
10.1 We will not be liable for any use of the website that results in losses not foreseeable to both parties when the contract was made, losses not caused by any breach on our part, or business losses.
10.2 We do not exclude or limit our liability for certain matters, such as death or personal injury caused by our negligence, fraud, or defective products under applicable laws.
11. External Websites
11.1 Our website may include links to external websites beyond our control. SIA “Ruby Holdings” is not responsible for the content of external websites linked on the Sensual Selection website.
12. Jurisdiction
12.1 These Terms are governed by the laws of Latvia.
12.2 SIA “Ruby Holdings” reserves the right to amend these terms and conditions from time to time without notice.
13. Force Majeure
13.1 We will not be liable for any failure to perform or delay in performance caused by a force majeure event.
13.2 If an event affects the performance of our obligations under a contract, we will contact you to notify you, and our obligations will be suspended for the duration of the event.
14. Changes to This Privacy Policy
14.1 We may update this policy from time to time. The effective date at the top of the page indicates the last update.
By using Sensual Selection, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
For any questions about our terms and conditions contact [email protected]
Your Satisfaction, Our Priority
Our happiness team is always here to assist you.
FREQUENTLY ASKED QUESTIONS (FAQ'S)
Orders and Shipping
Standard shipping typically takes up to 7 business days, please note that processing times may add additional business days to your total delivery time. Your order may take up to 2 weeks to arrive.
Creating an account is simple and free. Just click on the Account icon at the top of the page, fill out the required fields with your information, and submit the form. Once your account is created, you can enjoy faster checkout, save multiple shipping addresses, and track orders with ease.
Unfortunately currently there isn’t a way to track your order, but it’s on the teams to-do list in the nearest future.
Our pricing policy is to offer our products at the same price to all customers, wherever they live. The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So to areas where tax applies, we charge the price displayed and pay the relevant tax to the Latvian government. Where VAT does not apply we still charge the displayed amount. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered. Unfortunately, as a result of this policy, we are not able to refund VAT charged for any of the tax free areas within the EC as we do not charge VAT to these areas. But you will not be charged any more than any other customer.
We ship to various countries around the world. You can find a list of available countries in the shipping options at checkout. If your country is not listed, we are currently unable to ship there.
Whenever possible, we strive to ship all items in your order together. However, depending on item availability and warehouse locations, your items may ship separately to ensure you receive them as quickly as possible.
For items that are popular and sold out, we may offer the option to pre-order. Please check the product page for the pre-order status and expected restock date. If available, you can pre-order to ensure you receive the item when it’s back in stock.
Unsatisfied or issues with an item?
We have a 30 Day Return Policy
We offer a 30-day return policy from the date of receipt. Items must be returned in their original condition with all tags and packaging. To initiate a return, please visit our returns page and follow the instructions provided.
We apologize for any inconvenience. Please contact our customer support within 48 hours of receiving the wrong item to initiate an exchange or return. We will provide you with a prepaid shipping label and guide you through the process.
If your order has arrived damaged, please contact us immediately. We will arrange for a return of the damaged item and expedite a replacement. You may be asked to provide photographs of the damage for our records.
Our customer support team is here to help you. You can reach us via email or through our form on the Sensual Selection website within the Contact Us Page.
If you’ve entered an incorrect shipping address, please contact customer service as soon as possible. If the order has not yet been shipped, we can update the address. If the order has already been dispatched, we will do our best to assist you in redirecting the package.
