Updated 27/01/2024
Your privacy is important to us at Sensual Selection, operated by SIA “Ruby Holdings” (referred to as “we,” “us,” or “our”). This Policy explains how Sensual Selection collects, uses, discloses, and retains your information.
We may change or add to this Privacy Policy, so we encourage you to review it periodically and check for updates when you provide us with additional personal information.
This Privacy Policy Identifies:
1. Why Sensual Selection Collects Your Personal Information?
We collect information from you to provide you with an engaging, safe, convenient, and personalized online shopping experience and for the other purposes set out in this Privacy Policy. We may retain certain personal information to improve the personalization of your subsequent visits. We also collect information from you online to comply with our legal and contractual obligations and facilitate transactions. Personal information may also be collected for promotional purposes.
2. What Do We Do With the Information We Collect When You Purchase a Product?
All sales information is kept confidential and is used only for reporting purposes at Sensual Selection. We DO NOT sell or distribute this information in any form to 3rd parties.
Authenticated visitation data collected by Google signals and associated with Google user accounts may be shared with Google for analytical purposes.
3. Why Do We Require Your Email Address?
Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been shipped, and about updates to our product lines or website. You can remove yourself permanently from the email list at any time; simply contact us. To request data deletion, please email from the email address you are requesting to be deleted. Please note once this request is made, we will remove all your details from the database, and we won’t be able to verify any warranty information, so please keep your original receipts.
4. What About Cookies and Other Technologies?
Cookies are a method used to track a customer through their sales process for statistical and shopping cart purposes. We use this information to help us provide you with a better shopping experience; it is never shared with any 3rd party. For example, it has helped us create a system where you can purchase a product with fewer clicks, thus saving you time.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
5. How Do We Ensure Your Credit Card Information is Secure?
We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection banks and financial institutions use to ensure that your bank account information can be viewed online.
6. How Do We Keep Your Information Discreet on Your Credit Card Statement and Shipping Box?
We use a plain box and ship under our legal entity, your credit card statement will reflect SIA “Ruby Holdings”.
By using Sensual Selection, you agree to our Privacy Policy. If you do not agree, please do not use our website or services.
For any questions about our privacy policy contact [email protected]
Your Satisfaction, Our Priority
Our happiness team is always here to assist you.
FREQUENTLY ASKED QUESTIONS (FAQ'S)
Orders and Shipping
Standard shipping typically takes up to 7 business days, please note that processing times may add additional business days to your total delivery time. Your order may take up to 2 weeks to arrive.
Creating an account is simple and free. Just click on the Account icon at the top of the page, fill out the required fields with your information, and submit the form. Once your account is created, you can enjoy faster checkout, save multiple shipping addresses, and track orders with ease.
Unfortunately currently there isn’t a way to track your order, but it’s on the teams to-do list in the nearest future.
Our pricing policy is to offer our products at the same price to all customers, wherever they live. The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So to areas where tax applies, we charge the price displayed and pay the relevant tax to the Latvian government. Where VAT does not apply we still charge the displayed amount. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered. Unfortunately, as a result of this policy, we are not able to refund VAT charged for any of the tax free areas within the EC as we do not charge VAT to these areas. But you will not be charged any more than any other customer.
We ship to various countries around the world. You can find a list of available countries in the shipping options at checkout. If your country is not listed, we are currently unable to ship there.
Whenever possible, we strive to ship all items in your order together. However, depending on item availability and warehouse locations, your items may ship separately to ensure you receive them as quickly as possible.
For items that are popular and sold out, we may offer the option to pre-order. Please check the product page for the pre-order status and expected restock date. If available, you can pre-order to ensure you receive the item when it’s back in stock.
Unsatisfied or issues with an item?
We have a 30 Day Return Policy
We offer a 30-day return policy from the date of receipt. Items must be returned in their original condition with all tags and packaging. To initiate a return, please visit our returns page and follow the instructions provided.
We apologize for any inconvenience. Please contact our customer support within 48 hours of receiving the wrong item to initiate an exchange or return. We will provide you with a prepaid shipping label and guide you through the process.
If your order has arrived damaged, please contact us immediately. We will arrange for a return of the damaged item and expedite a replacement. You may be asked to provide photographs of the damage for our records.
Our customer support team is here to help you. You can reach us via email or through our form on the Sensual Selection website within the Contact Us Page.
If you’ve entered an incorrect shipping address, please contact customer service as soon as possible. If the order has not yet been shipped, we can update the address. If the order has already been dispatched, we will do our best to assist you in redirecting the package.
