Customer Help
Our happiness team is always here to assist.
Need any assistance or have unresolved questions? Contact our team as we are here to ensure a smooth and satisfying shopping experience for you!
Send us an email at: [email protected]
Frequently asked Question (FAQ)
Orders and Shipping
The standard shipping typically takes up to 7 business days. Sometimes orders can take up to 2 weeks to arrive. Please note that processing times may add additional business days to your total delivery time.Â
Creating an account is simple and free. Just click on the ‘Sign Up’ button at the top of the page, fill out the required fields with your information, and submit the form. Once your account is created, you can enjoy faster checkout, save multiple shipping addresses, and track orders with ease.
Currently we don’t have an order tracking integration. However our team has put this on our to-do list for the near future.
Our pricing policy is to offer our products at the same price to all customers, wherever they live. The tax rules are such that we have to pay VAT on all purchases made within the EC (except for certain tax free areas e.g. Jersey, Andorra etc). So to areas where tax applies, we charge the price displayed and pay the relevant tax to the Latvian government. Where VAT does not apply we still charge the displayed amount. We have taken this decision to encourage European e-commerce and to make sure that the additional costs in trading with non-European community countries are covered. Unfortunately, as a result of this policy, we are not able to refund VAT charged for any of the tax free areas within the EC as we do not charge VAT to these areas. But you will not be charged any more than any other customer.
We ship to various countries around the world. You can find a list of available countries in the shipping options at checkout. If your country is not listed, we are currently unable to ship there.
Whenever possible, we strive to ship all items in your order together. However, depending on item availability and warehouse locations, your items may ship separately to ensure you receive them as quickly as possible.
For items that are popular and sold out, we may offer the option to pre-order. Please check the product page for the pre-order status and expected restock date. If available, you can pre-order to ensure you receive the item when it’s back in stock.
If you need HELP WITH returning an item
Returns
We offer a 30-day return policy from the date of receipt. Items must be returned in their original condition with all tags and packaging. To initiate a return, please visit our returns page and follow the instructions provided.
We apologize for any inconvenience. Please contact our customer support within 48 hours of receiving the wrong item to initiate a return. We will provide you with a prepaid shipping label and guide you through the process.
If your order has arrived damaged, please contact us immediately. We will arrange for a return of the damaged item and expedite a replacement. You may be asked to provide photographs of the damage for our records.
Our customer support team is here to help you. You can reach us via email or through our form on our website.
If you’ve entered an incorrect shipping address, please contact customer service as soon as possible. If the order has not yet been shipped, we can update the address. If the order has already been dispatched, we will do our best to assist you in redirecting the package.
Our Adult Product Section
Explore our extensive RANGE of high-quality SEX toys, ranging from intimate accessories to cutting-edge gadgets. Whether you’re a seasoned enthusiast or a newcomer to the world of pleasure, Sensual Selection has something to enhance every experience.
